BoloUp Privacy Policy

1. Introduction

Welcome to BoloUp. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our global social application.

2. Information We Collect

2.1 Registration Information

When you create a BoloUp account, we may collect the following information:

• Username, password, and email address
• Profile picture and profile information
• Mobile phone number (if you choose phone-based registration)

2.2 Usage Information

When you use BoloUp, we may automatically collect:

• Device information, including device model, operating system version, and device identifiers
• Log information, including feature usage, error logs, and service activity
• Location information, only if you grant permission

2.3 Social Interactions

When you use social features such as chat rooms, video calls, and in-app games, interaction data (such as chat content and call session data) may be processed to support these features. This information is not publicly shared.

2.4 Face Data for Verification

What face data is and when it is used
Face data is processed only when you actively choose to use our optional verification feature. This data may include information derived from images or video of your face (such as facial landmarks or liveness attributes) and is used solely for a one-time, real-time verification.

Purpose of processing
Face data is processed exclusively for security and fraud prevention, including:

• Face Detection and Liveness Verification: To confirm that the submitted image represents a live human presence rather than a spoofed image or recording.
• Image Authenticity Verification: To confirm that the submitted image has not been manipulated or spoofed and is suitable for security and fraud prevention purposes.

What we do NOT do

• Identify you against a database
• Create or store reusable biometric templates
• Use face data for advertising, profiling, analytics, or tracking
• Track users across apps, websites, or services

The verification process is a single, isolated event.

User consent
Face data is processed only after you explicitly initiate the verification feature and provide the required consent.

Data retention
BoloUp does not retain face data. Original images and derived verification data are deleted immediately after the real-time verification process is completed and are not stored in our systems.

2.5 Beauty Enhancement Data

When you use beauty enhancement features, the following data may be processed:

• Real-time video or image data, processed locally on your device to apply beauty effects
• Beauty parameter settings, stored locally on your device to remember your preferences

Beauty enhancement processing is performed on-device by default. Original video or image data is not uploaded to our servers. Beauty-related data is used solely to provide the enhancement effects you select.

3. Information Protection

We implement reasonable technical and organizational measures, including encryption and access controls, to protect your information from unauthorized access, use, or disclosure.

4. How We Use Information

• Provide and maintain BoloUp services
• Enable app functionality and social features
• Provide customer support
• Prevent fraud, abuse, and security incidents
• Comply with legal and regulatory obligations

5. Information Sharing

We do not sell your personal information.

We may share limited information in the following situations:

• Third-party service providers: For infrastructure support, hosting, security, and verification services.
• Partners: We may share non-sensitive information only for integrated services or joint features. We do NOT share face data, video data, or other sensitive personal data with partners for marketing or promotional purposes.
• Legal requirements: When required by law, court order, or lawful governmental request.

6. Data Storage and Security

We apply appropriate security safeguards to protect stored data. While no system can guarantee absolute security, we continuously improve our protections.

7. Your Rights and Choices

• Access or update your personal information
• Request deletion of your personal information
• Manage privacy settings
• Opt out of push notifications
• Contact us with privacy-related requests

8. Third-Party Processing

8.1 Face Verification Services (NetEase Yidun)

To support secure verification features, BoloUp integrates the NetEase Yidun SDK.

Which third party processes face data
Face data is shared exclusively with NetEase Yidun for real-time processing.

Purpose of sharing
Face data is shared solely to perform face detection, liveness verification, and image authenticity verification for security and fraud prevention purposes. This service is not used for biometric identification, identity authentication, advertising, or tracking.

Data handling and retention
NetEase Yidun acts strictly as a data processor and processes face data according to our instructions. We instruct NetEase Yidun not to retain or store original face images or derived verification data after real-time processing. Any limited data retention by NetEase Yidun, if required for security, legal compliance, or operational troubleshooting, is governed by NetEase Yidun’s privacy policy and does not involve reusable biometric templates. All data transmission is protected using secure methods such as encryption.

8.2 Beauty Filter and Enhancement Services (VOLC ENGINE)

To provide beauty and video enhancement effects, BoloUp integrates the VOLC ENGINE SDK. Processing occurs entirely on-device. No original video streams, images, or facial data are uploaded to external servers, and no persistent storage of facial data is performed by the SDK.

9. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at:
support@iboloup.com